Support


 

Support your growing business with the Transeo Support business unit. Customer Support, Customer Self Service and Customer engagement services are all managed with Zendesk. Whether your customers reach out to you with questions, want to find answers on their own, or need to be proactively engaged, Zendesk makes it happen. We integrate LiveChat with our online support services to give your customers instant online support. Our support team also offer customer relationship management and data services to better manage all your customers needs.

 

Increase performance and reduce cost of support



How our team can help

Employ, train and build your own dedicated team or use the support requirements you need just for your business, why not consider our professional trained staff. Start serving your customers better today.

LiveChat Support

Providing LiveChat support on your website helps customers get answers fast. Offer advice, convert more enquires and help your customers. Need a dedicated LiveChat representative? Ask how we can help.

SaaS Options

In a competitive world your choice of SaaS solutions to meet your growing demands is relatively endless. We can work with you to understand your needs as a business and align you with providers that are best matched.

Zendesk

40,000 + companies trust Zendesk with their customers. Give your customers great service and they'll keep coming back for more. Zendesk offers your customers trusted support systems. Try Zendesk 30 days for free.

Support Services



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Great customer service starts with great support services and our support services are designed for startups to improve the intersection between your website and your online customer service needs. When it comes to support we believe the customer comes first and we design services to suit your businesses culture.

Download our Support Services brochure:

Transeo Support Brochure Transeo Support Brochure (1495 KB)



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HELP THOSE WHO NEED IT

Get in touch with people on your website and point them in the right direction.

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CLEAR THE WAY TO CHECKOUT FOR CUSTOMERS

Stop losing customers during checkout by guiding them as soon as difficulties arise.

Live Chat Software
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Relationships between businesses and their customers can be hard

Zendesk makes it easier

Focus on your relationships. Be better at customer service.



Whether your customers reach out to you with questions, want to find answers on their own, or need to be proactively engaged, Zendesk makes it happen.

CUSTOMER SUPPORT

An elegant system for dealing with inbound ticket requests from any channel — email, web, social, phone, or chat.

CUSTOMER SELF-SERVICE

An easy way for users to help themselves, quickly find what they need, and minimize their frustration.

CUSTOMER ENGAGEMENT

This platform and the insightful data helps you to build customer relationships that are more meaningful, personal, and productive.

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Find out more about Transeo and our services in our new customised HelpDesk - Go there now

Zendesk makes it easier

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This could be the beginning of a beautiful relationship.

As an affiliate Zendesk partner we love Zendesk support

ZENDESK

THE BEST IN ONLINE SUPPORT

SCHEDULE DEMONSTRATION

Quality Solutions to meet your support needs.


CRM and Customer Data

Transeo offer you assistance in managing your customer contact processes. We recommend Zoho CRM for its low cost, easy to use system. Though our team can work with any CRM system that you are using. Get your CRM data working for you.

Growing your lead bases

Transeo are dedicated to assisting companies to grow their market share. As we continue the growth our lead bases across Asia, Australia and North America find out how you too can market to the business sectors best suited to your business model. 

Lead Qualifying

Have a market segment that you're interested in expanding? Then we can help. We offer a qualifying program to identify the key persons who you need to speak to. Then we assist further in getting the right information to them to nurture your leads.

Reporting

If you're into managing your campaigns with data, statistics and tracking, then analysing ROIs on marketing efforts and sales while understanding the impacts of a social campaign then let us show you how we handle these reporting solutions.

The Transeo Support Team offers you a way to keep your company processes updated



Which systems does your company need assistance with?

  • Tech Support – Building a support team that can manage your growing needs
  • Team Viewer – Using a remote access service to fix the problems for your customers
  • Systems Configured – Setting up the right SaaS systems for your business
  • Notifications – Developing a notifications system to support your products or services
  • CRM’s updated - Managing your contact systems to keep in touch with your customers
  • Lead Bases Identified – Developing leads to market your business too
  • Content Creation for Chats – Creating canned responses and scripts for your support solutions
  • Newsletters – Managing your monthly newsletter campaigns
  • eCampaigns – Sending your shadow tests or eCampaigns for your new sales approaches
  • Product Promos – Delivering your product promos and preparing for the in-coming responses
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Quality Customer Service 100% Guarantees

To Learn More About Our Saas Partners Contact Us

  1. No contracts, no setup fees for support services
  2. Flexible options to manage your business needs
  3. Customer confidentiality maintained
  4. Simple fee structures to ensure predictable forecasting
  5. Support solutions offered by best in class providers
  6. Professional approach to managing your support needs
  7. 24 /7 Support Solutions available
  8. Full money back guarantee

MORE TRANSEO IT SUPPORT FEATURES

LIVECHAT

HELPDESK

SUPPORT

TECH

OUTSOURCE

Best in Class Support Services and Systems


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