Your customer enquiries are important, we answer your 5 most frequently asked questions
Our business model and services are designed to greatly reduce costs across the 5 core services of any online business: sales; social; support; admin and web. On average due to the offshoring nature these services reduce costs by more than 50% and in some cases can reduce other non-core areas by up to 80% depending on the service. These comprehensive services are all completely customisable and there is generally no one-size fits all service. Each customer has their own unique set of requirements and we take great pride in helping you build a thorough brief to provide a well informed quote.
Depending on the type of service most programs do not have a contract, there are general services agreements and SLAs for some team building and staffing solutions that help shape the relationship and keep the focus on what’s important. For most services a performance guarantee is put in place for the first 90 days of service to assist new customers to try before committing to expanded or full time services agreements.
You can expect to be treated just how you’d like to treat your own customers. Our customer service model is based on the “Most Admired” customer service programs as developed by the leading Fortune 500 companies. The customer is the real boss, we expect to deliver above expectations, to always keep our customers first and to ensure their needs are being met on an on-going basis.
Our mission is to provide small to medium businesses with the systems and services to transform them into their own media and publishing companies. We build online business systems, create and execute editorial processes to develop quality content assets, we support businesses through help desk and chat services and we provide sales and marketing programs to establish new products and services across global markets.
The sheer expense of marketing is clearly the first reason why outsourcing these functions should be considered. While we can handle a complete outsourced solution, its better if we work in with the current marketing teams to build, provide support, and offer solutions that otherwise would be unaffordable.
Outsourcing and offshoring services to grow your business
Create memorable, engaging content assets to inform your customers about your business.
Content development requires quality editorial processing to maintain your brand consistency.
All forms of marketing requires creativity, create digital or print media to help tell your brand stories.
A content management plan allows you to deliver your content to the channels that make sense.
Develop channel strategies to post your quality content where your customers are hanging out.
Manage, post, connect and engage with your customers on the social channels that make sense.
Build resources and content for your customers to self manage their frequently asked questions.
Create dynamic support systems to better service and enhance your online sales activities.
Build more than just a website, establish your online tools that can build a sustainable business.
Our customers help tell some of our stories to date
By chance I met Adam over a beer at the Lighthouse pub in Kommetjie, South Africa and its been a real pleasure working with him on developing our online business systems. You know right away you’re working with a professional and you’re going to be offered expertise and advice you can trust.
We’ve been working with the team at Transeo now for a little more than a year when we outsourced our sales to sell products into the local Australian market. We’ve since expanded these sales services into the USA and want to thank the guys for an outstanding job in growing our business internationally.