Good businesses are based on relationships. For small businesses, sales and revenue are often hinged on trust, engagement and your customer’s overall experience. As you are simultaneously working in the background to develop your business strategy and connecting with your customers, it can be a challenge to maintain proper balance.

At Transeo, we enlist the help of technology through these effective support tools to make sure our clients are given the VIP treatment that we enjoy providing while we stay ahead of the entrepreneurial game. Here are the tools that help us do this.

Zendesk

Zendesk is a complete tool that can be used by any business. It has a customizable front end portal and it can be easily integrated into other applications that your business needs. Once you have downloaded Zendesk, you and your team will find that it is easy to implement. Even its advanced features are easy to find. If you are an entrepreneur who is on the go and likes to keep yourself updated in between meetings and travels, you can get Zendesk on just about any mobile device.

Live Chat

One of the most important tools in business is communication. It is important for both entrepreneurs to exchange questions and feedback in order for the business to be effective. This is especially true for small businesses that are continually developing products and streamlining processes. This is where LiveChat comes in. Although customer service via the telephone is also effective, LiveChat is good for those queries customers may have while browsing through your website or clients who are overseas. Also, if you are managing your customer service through the phone, you can take a lot from the cue when short queries are handled over LiveChat.

CRM

For small businesses, data means opportunity. Every contact is a prospect. Managing data as your company grows can be a challenge if you do not have a compatible customer relationship management system. A CRM enables you to manage data, customize tagging and dividing them into separate categories. A good CRM tool is Zoho CRM because it lets you track sales opportunities as it happens. Following through with your prospects is also easier because Zoho CRM lets you schedule future activities and events. It also allows you to send and store emails so you are able to see email exchanges in one page.

Docusign

So you have streamlined your processes, organized your data and kept in touch with your prospects. The next thing to do is to close that sale. Docusign enables small business owners to seal the deal electronically using a secure system that is safe for you and your customers. Just how safe? Docusign has consistently exceeded global security standards. You can send encrypted data to protect confidentiality and makes sure the integrity of your documents is kept intact.

More insights from Transeo: Get ahead. Talk to us about how to integrate these tools into your business. The right business tools can make your processes easier and make your customers happier. We have found that it has for ours.

About the Author

 

About Marc Madanguit

Marc is the ultimate go to guy. Whether it is a computer emergency, a sports fact or an intelligent conversation, he can pull solutions and tricks from up his sleeve. He believes in getting work done and Ube ice cream. If you havent tried it, you have to. Email Marc at marc.madanguit@transeo.com.au and follow Marc on Twitter @marc_transeo.